FAQs

Yes - you'll have access to an online chat function that allows you to ask questions during the webcast.

You can even submit your questions up to a week before the Webcast date. Simply access the webcast in your account and add your question to the chat room.

We understand life gets busy and you may not be able to get through all the content within the 60 days allocated.

A once-off extension may be available to you. To request an extension, please contact our team at events@attwoodandgarnettevents.com

Your online account contains all Webcast (and On Demand) Courses you have registered for in one place.

The best way to register for a course is through our website. Add your preferred course(s) to your Checkout and complete registration and payment accordingly.

For assistance, please email us at events@attwoodandgarnettevents.com

Yes, you can!

If you can't attend the live webcast, as a registrant of the event you can access the recording and handouts for 60 days from the event date to watch in your own time.

Please login to your account for access.

A webcast is a presentation held on a specific day throughout the year that is live-streamed (online) and recorded. Anyone registered for a webcast has access to the recording for 60 days.

All registered participants will receive email confirmation with a prompt to activate an Online Account.

The Online Account is where you will access all courses purchased via our website.

Please check your Junk, Spam and Promotions folders in your email account if you do not receive our email confirmation directly to your Inbox.

We recommend you add events@attwoodandgarnettevents.com and newsletter@attwoodandgarnetteevents.com to your email Contacts List to ensure that you do not miss our communications.

We don't anticipate any technical difficulties on the day, however sometimes there can be local internet issues that affect access.

If your Wi-Fi loses bandwidth, for example, it may be helpful to use your mobile phone as a hotspot and you may gain a better experience using 4G or 5G.

Do let us know via email to events@attwoodandgarnettevents.com should you have any issues. We have staff available on the day to offer assistance.

Handouts are located in your course dashboard. Simply log into your account via our website and navigate to the webcast course.

We also send the handouts via email approximately 2 weeks before the webcast date.

We understand life gets busy and you may not be able to get through all the content within the 60 days allocated.

A once-off extension may be available to you. To request, please contact our team by email to events@attwoodandgarnettevents.com

Our on demand courses will be available in your account for 60 days from the date of enrolment/purchase. Please log into your account for access.

We understand life gets busy and you may not be able to get through all the content within the 60 days allocated. A once-off extension may be available to you. To request an extension, please contact our team at events@attwoodandgarnettevents.com

Handouts are located in the course page. Simply log into your account via our website and open the On Demand course.

An 'on demand' course is created from the recording of the most recent live webcast of the same title.

Enrolling in an On Demand Course comes with 60 days' access from the date of enrolment/purchase.

For each event or course you may be able to gain up to 6 hours of Specialist Continuing Professional Development regardless of your profession. Please check directly with your organisation.

We understand life gets busy and you may not be able to get through all the content within the 60 days allocated.

You may be eligible for a once-off extension. To request an extension, please contact our team by email at events@attwoodandgarnettevents.com

You can request an extension at any time, so long as the content has not been replaced. We replace our content approximately once per year.

If you would like to access the new content on a topic you have already completed, we can provide a discount code for you to access the new content. Please contact us by email at events@attwoodandgarnettevents.com to request a discount code.

We are not a registered NDIS provider but we can support self-managed and plan-managed NDIS Participants with the following payment options:

1. You or the attendee submits the registration and payment online via our website, and we send you a copy of the invoice for reimbursement; or
2. We prepare an invoice for payment by the Plan Manager or attendee.
   

If you would like to use option 2, please email us all relevant information required on the invoice (i.e. NDIS number, participant details, webcast event and/or online course name, etc.) to events@attwoodandgarnettevents.com

If you are a full-time student or are facing hardship, you can request a discount. Please complete our Discount Application form: www.attwoodandgarnettevents.com/pages/discounts to request your discount, ensuring you provide a copy of the relevant documentation, and/or reasons for your request.

The quickest way to enrol in a course is to purchase via our website. Payment will be processed online via secure checkout when you register online.

Payment Options include:

• Credit Card
• Google Pay
• Apple Pay
• PayPal (including PayPal Pay-in-4)

If you prefer to pay via electronic bank transfer, please email us at events@attwoodandgarnettevents.com to provide details of the event or course you want to purchase and your billing information (e.g. name, billing address, email address for the invoice).

The most efficient way to contact our team is to email us at events@attwoodandgarnettevents.com

You may also contact us by post:
Attwood & Garnett Events
PO Box 5959
West End QLD 4101
AUSTRALIA

Please note that due to the number of emails we receive daily, it can take us 24-48 hours to respond to your enquiry. We answer emails in the order they are received, so we ask that you only email once regarding an issue.

All of our workshops and courses are prepared for adults, adolescents (14+ years) and parents of those with autistic children.

Consider that the day is not interactive and involves a lot of sitting and good concentration.

Please email events@attwoodandgarnettevents.com to request an invoice. In your email please include which event or course you would like to purchase, your name, email, address and phone number. Once payment is received your registration will be confirmed.

A presentation held on a specific day throughout the year that is livestreamed (online) and recorded. Anyone registered for a Webcast gets 60 days access to the recording via their online account.

An on demand course is created from the recording of the most recent webcast of the same title.

Enrolling in an On Demand Course comes with 60 days' access from the date of enrolment/purchase.

Our live in London events are held at Science Gallery London (Great Maze Pond, London, SE1 9GU). More information about how to find the venue is listed on the Venue Website.